Why Zuper? 

Zuper is the World’s First Connected Field Service management platform enabling businesses to drive productivity, increase field service visibility and drive better customer experience. At Zuper, we bring many of the industry’s modern capabilities includes, Completely Customizable platform - We understand each business has their own needs and Zuper is the industry’s first platform to provide complete customizability and enable to tailor the platform to individual business needs. 

Connected with tools you use already - With over 50+ out of box integrations, Zuper works seamlessly with the tools you use everyday from CRM to ERP. With rich APIs & Webhooks, it is easier to connect to any software tools you are using today. 

No Code Automation Platform - Zuper enables your team to automate a lot of rudimentary tasks with our inbuilt Workflow Engine enabling you to configure no-code workflows easily right within the system. 

Using Zuper’s field service management platform, you can transform your field service operations in the most hassle-free manner and empower your back-office & field service team with the right information & right tools at the right customer every single time. 

With purpose-built features, Zuper automates a lot of daily field operations & customer communications and provides an end-to-end system to manage your entire operations. 

High Level Architecture 

Zuper is built on a highly scalable architecture with multi-geographical availability and follows a three-tier architecture with best industry practices. Zuper is a cloud platform and runs on Amazon Web Services (AWS), but is built in an infrastructure agnostic architecture. Amazon Web Services (AWS) is a secure cloud services platform, offering to compute power, database storage, content delivery, and other functionality to build applications with increased flexibility, scalability, and reliability. 

Work Order Management 

With Zuper’s powerful work order management, your dispatchers can schedule faster, dispatch the right person to the job at the right time. We have made it easier for your team to incorporate your own workflows specific to your work order category. With a simple drag & drop interface, you will be able to configure your work order process in minutes and even personalize the terminology of the statuses. You can easily add checklist items to your work orders and associate with any status in a simple drag & drop style. It is hassle-free to add items from many pre-defined components including text, checkbox, bar-code scan, drop-downs, picture, etc,. You can set canned responses for technicians to choose from or enable them to enter free text responses directly from their mobile app. 

Workflows / Automations 

Workflows are automations that can be set up within Zuper to automate actions as a result of an user event. Zuper’s Workflow Builder is a no-code interface enabling administrators to build workflows in no time. Workflows ideally comprises three components - Event, Conditions & Actions. 

Mobile Application 

Zuper enables and empowers service professionals to be the best version of themselves. This is driven by the continuous innovations in the mobile applications on Android and iOS. We have introduced several new capabilities in the mobile applications to ensure service professionals have all the information at their fingertips and can offer a differentiated on-demand experience to their customers. 

Analytics & Reports 

Zuper’s extensive reporting & analytics capabilities enable you to monitor & boost your team’s performance and improve customer service experience. You can observe your KPIs by day, week, or month range and leverage data to make business decisions. Zuper provides over 20+ pre-defined reports including work orders, timesheets, and customer feedback reports that can help you get reliable insights into your operations. You can also customize and create personalized reports specific to your needs and export them in a click.

Integrations 

Zuper platform provides rich developer tooling to enable you to integrate with external systems easily. With out-of-box REST APIs across all modules, you can connect your third party platforms with Zuper. Zuper App Store is a native app marketplace with over 50+ apps across different categories including CRM, Collaboration, Accounting, HR, etc,. to help you connect Zuper with existing line of business applications. With our serverless infrastructure in the Zuper App Store, you can easily build private custom integrations & workflows and deploy in a click. Zuper also provides native Android & iOS SDKs to allow you to build custom applications incorporating all features of Zuper with complete customizability.